Miranda Smythe
the customer service training company Read profile thecustomerservicetrainingcompany.co.uk trainer Overview Miranda has been designing and delivering management, personal effectiveness, communication and customer service training programmes for more than thirty years. Originally working within the Management Development Unit of the Printing and Publishing Industry Training Board, and after spells working for the Probation Service and for […]
Jill Downing
the customer service training company Read profile thecustomerservicetrainingcompany.co.uk trainer Overview Jill is a learning and development consultant with a career background in customer relationship management. After graduating, she joined a multi-national advertising agency, where she worked with marketing managers to develop campaigns for some of the world’s best known consumer brands including Mars, Bounty, Twix, […]
Anne Gallagher
the customer service training company Read profile thecustomerservicetrainingcompany.co.uk trainer Overview Anne has worked on various customer care training interventions over the past 20 years and more recently has been involved as a master trainer for a major UK project to develop UK tourism and standards of customer care. She supports organisations to work towards awards […]
Amanda Dudman
the customer service training company Read profile thecustomerservicetrainingcompany.co.uk trainer Overview Amanda is a consultant, facilitator and coach with an in-depth understanding of organisational, team and personal change in the public service and VCSE sectors. She has an imagination that lends itself to providing interesting and creative learning interventions, using a range of training and coaching […]
Alun Maxwell
the customer service training company Read profile thecustomerservicetrainingcompany.co.uk trainer Overview Alun is an engaging and dynamic trainer with sixteen years of customer service, sales and sales management experience, much of it in a telesales environment. A professionally trained actor, he brings customer service and sales to life by using everyday analogies, role-playing skills, forum theatre […]
Alan English
the customer service training company Read profile thecustomerservicetrainingcompany.co.uk trainer Overview Alan has been working as a trainer and coach in customer service since 1999. He has a strong grounding of 35 years public service in the Ministry of Justice, where his focus was on providing excellent customer service to all court users, the public, the […]
Scott Rumsey
the customer service training company Read profile thecustomerservicetrainingcompany.co.uk trainer Overview An enthusiastic student and practitioner of customer service his whole career, Scott has been working as a trainer and coach in this field since 1996. His foundation in customer service and then sales emanates from his time on the front line in retail banking with […]
