Candy Bowman
the customer service training company Read profile thecustomerservicetrainingcompany.co.uk trainer Overview Candy is a communication skills specialist (with a BA in the subject). She has a participative training style to which she applies the principles of emotional intelligence and NLP. She started training and managing teams in her first job with the advertising department at Times […]
Sandra Ellington
the customer service training company Read profile thecustomerservicetrainingcompany.co.uk trainer Overview Sandra has nearly 30 years’ experience as a customer service trainer, and spent seven years in the hospitality industry prior to setting up her own learning and development consultancy in 2002. She works predominantly across the service sector where she is involved with training design, […]
Wendy Garrett
the customer service training company Read profile thecustomerservicetrainingcompany.co.uk trainer Overview Wendy started her customer service career at the age of 15 selling Avon to her neighbours. She soon realised that people buy from people. Being friendly, helpful and knowledgeable was key to her success. A week after her 16th birthday she started work as a […]
Nick Johnson
the customer service training company Read profile thecustomerservicetrainingcompany.co.uk trainer Overview Nick is a highly experienced trainer with a very successful track record. After three years in training management and thirteen years in training consultancy, Nick set up his own training company in 2007. His delivery style is built upon his belief that learners learn best […]
Jamie Chambers
the customer service training company Read profile thecustomerservicetrainingcompany.co.uk trainer Overview Jamie is a highly qualified and extremely experienced independent trainer, coach and assessor, passionate about empowering change, transformation and growth in a fun, creative and inspiring way. His many clients (eg, Egg Bank, Citi Bank, MedicAlert, Remploy, Shaw Trust, Advance Employment, Maximus, Care UK, The Together Housing […]
Graham Roberts-Phelps
the customer service training company Read profile thecustomerservicetrainingcompany.co.uk trainer Overview Graham is a specialist training consultant and coach with extensive experience and expertise in all aspects of customer service and sales – from skills through to standards and systems. He leads for us on larger-scale bespoke ‘roll-out’ programmes. She supports organisations to work towards awards […]
Beverley Dean
the customer service training company Read profile thecustomerservicetrainingcompany.co.uk trainer Overview An experienced and dedicated actress, roleplayer, facilitator and trainer in communication skills, Beverley brings her expertise to the delivery of the ‘GREAT Customer Service’ suite of programmes. ‘The single biggest problem in communication is the illusion that it has taken place’. Drawing inspiration and developing […]
Steve Catchick
the customer service training company Read profile thecustomerservicetrainingcompany.co.uk trainer Overview Steve is a highly experienced and popular trainer, speaker and coach. He spent many years in the data and telecoms sector, before transitioning to the commercial side of the IBM UK business as an account manager and, eventually, a trainer. Steve saw for himself at […]
Paul Martin
the customer service training company Read profile thecustomerservicetrainingcompany.co.uk trainer Overview Paul’s career in hospitality training began over 30 years ago as a bartender and then bar owner. After selling his business in 1994 he went on to become a pioneer of the modern day cocktail & mixology consultant, establishing himself as one of the very […]
Miranda Smythe
the customer service training company Read profile thecustomerservicetrainingcompany.co.uk trainer Overview Miranda has been designing and delivering management, personal effectiveness, communication and customer service training programmes for more than thirty years. Originally working within the Management Development Unit of the Printing and Publishing Industry Training Board, and after spells working for the Probation Service and for […]
