We specialise in the design and delivery of customer service training programmes. We’ve been doing it for more than ten years now, working for a wide range of clients across the UK and, indeed, internationally.

There’s a range of tried-and-tested programmes for you to choose from. We can deliver them completely ‘off-the-peg’ or we can tailor them to your precise requirements. Or we can work on a completely bespoke basis. The choice is yours.

You can also choose from our team of more than 30 highly experienced trainers across the UK or more than 100 internationally.

We offer related services too. One-to-one coaching. Mystery shopping. Process mapping. Consultancy. We can review your service standards, write a customer service charter, review your performance measures, write your customer service job descriptions, devise a customer service competency framework, give on-the-job support as ‘critical friend’, etc, etc, etc.