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  • The Customer Service Training Company

    GREAT customer service:
    on-demand

    We take an emotionally intelligent approach to customer service.

GREAT customer service on-demand programme

We take an emotionally intelligent approach to customer service. In our digital, ‘results now’, ‘always on’ and ‘click here’ world, it’s easy to lose the emotionally connected experience that customers want. Studies show that 70% of customers spend twice as much with organisations they have an emotional connection with, so we lose that connection at our peril. 

And that’s our starting point with the GREAT Customer Service on-demand programme. It gives a structure for an emotionally connected, loyalty-inspiring, trust-building customer conversation.

You will learn the GREAT customer service approach and be able to:

1. Greet your customer

Warmly greet your customer, building trust from the beginning.

2. Recognise needs

Recognise what your customer really needs through being customer-curious and listening to understand.

3. Empathise with
your customer

Demonstrate true empathy by attuning to your customer’s behavioural preference.

4. Act with
accountability

Show how you will own your customer’s issue or question.

5. Thank your customer

End each interaction with a personal and memorable goodbye.

Format

Online

Approach

6 bite-sized modules

Certificate

You will receive a certificate upon course completion 

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Customer Service Training

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Boardroom effectiveness

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