How can we help?
We deliver engaging Customer Service Training Programmes and practical Customer Service Courses that help teams build skills, confidence, and customer connections. Available in-person or virtually, our training equips people at every level to communicate clearly, raise service standards, and create experiences that inspire loyalty.
GREAT Customer
Service programme
Our ‘flagship’ programme takes an emotionally intelligent approach to customer service.
GREAT Customer
Service on-demand
programme
Our GREAT customer service eLearn is an eight-module programme.
GREAT shorter
sessions
These sessions can all be delivered either as half-day workshops or as 90-minute virtual sessions.
Specialist customer
service programmes
These programmes can be delivered ‘off-the-shelf’ or as a starting point for a conversation.



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“The customer is not always right”: why abuse of customer-facing staff must stop
Customer Service Team Solutions. Most customers are courteous. But the minority who aren’t affect everyone.
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The Secret to Long-Term Business Growth
Why customer service training programmes are the secret to long-term business growth
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GREAT Phone Calls: How to have great customer conversations on the telephone
Customer Service Training Solutions. Here are three strategies to help you to have a great customer conversation on the telephone.