t. +44 (0)1582 463464
e. contact@tcstc.co.uk
t. 01582 463464
e. contact@tcstc.co.uk
  • WELCOME TO THE CUSTOMER SERVICE TRAINING COMPANY

    We specialise in the design and delivery of customer service training courses

How can we help?

We deliver engaging Customer Service Training Programmes and practical Customer Service Courses that help teams build skills, confidence, and customer connections. Available in-person or virtually, our training equips people at every level to communicate clearly, raise service standards, and create experiences that inspire loyalty.

GREAT Customer
Service programme

Our ‘flagship’ programme takes an emotionally intelligent approach to customer service.

Customer Service Training

GREAT Customer
Service on-demand
programme

Our GREAT customer service eLearn is an eight-module programme.

On-Demand Programme

GREAT shorter
sessions

These sessions can all be delivered either as half-day workshops or as 90-minute virtual sessions.

Explore

Specialist customer
service programmes

These programmes can be delivered ‘off-the-shelf’ or as a starting point for a conversation.

Specialist Programmes
Compassion in crisis: customer care when dealing with bereavement, illness and life’s hard moments
5 Ways a Management Training Programme Improves Performance
Embracing automation in customer service: trends, trust, and transformation

Latest News

Compassion in crisis: customer care when dealing with bereavement, illness and life’s hard moments

In times of grief, illness or crisis, what they deserve is competence and humanity.

Latest News

5 Ways a Management Training Programme Improves Performance

Discover how management training programmes can transform leadership skills, boost team performance, and drive real results.

Latest News

Embracing automation in customer service: trends, trust, and transformation

Customer Service Training Solutions. Trust continues to be at the heart of everything we do.

Navigation

Training Areas...

Leadership & management development

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt

Management & personal effectiveness

In voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat.

Customer Service Training

Minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo.

Boardroom effectiveness

cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Maximum Coaching

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque.

Specialist Subjects

quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo.

Ask us a question...

How can we help?

Got a question for us? We’d love to hear from you! Dial 01582 463464 or use the form below.

Please enable JavaScript in your browser to complete this form.

Don't miss our latest updates & offers

Get the latest news, updates and special offers delivered straight to your inbox when you join our mailing list…

Please enable JavaScript in your browser to complete this form.
Name
How can we help?

Want to know more about our training areas?

Simply submit your question(s) below for a response within 24hrs…

Please enable JavaScript in your browser to complete this form.