The human touch

The human touch

The average adult picks up their phone 1500 times a week and spends around anywhere between 3 to 5 hours a day online. How often do you pick up...
Customer service – online tips

Customer service – online tips

Old customer service wisdom suggests that a satisfied customer will tell a couple of people about their good experience but a dissatisfied...
Dressing up… dressing down…

Dressing up… dressing down…

On the road to successful customer service, the first step is to make a connection with the customer – and that connection is strongly influenced...
Difficult customers in COVID times

Difficult customers in COVID times

Customer service can be difficult at the best of times. But when the customer is currently living through a global pandemic, perhaps confined to...