GREAT shorter sessions These GREAT sessions can all be delivered either as half-day workshops (face-to-face) or as 90-minute virtual sessions. ‘GREAT skills’ is an optional follow-up to ‘GREAT customer service’. The others are all stand-alone modules. GREAT skills – The GREAT customer service ‘masterclass’GREAT complaints – How to resolve a complaintGREAT diplomacy – How to reduce the heat in a challenging conversationGREAT empathy – How to challenge with empathyGREAT hand-overs – How to seamlessly hand over your customerGREAT money talk – How to be confident discussing money with customersGREAT phone calls – How to have GREAT customer conversations over the telephoneGREAT resilience – How to be buoyant in customer serviceGREAT sales talk – How to unlock sales through serviceGREAT writing – How to write engaging customer communications Can’t see what you’re looking for? Give us a call on 01582 463464 and put us to the test – we’re here to help!