Management and sales programmes

The Customer Service Training Company

Management and
sales programmes

Coaching
moments

It shouldn’t really be too difficult to have better conversations every day – should it? This short session is designed to inspire managers.

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Coaching skills
deep dives

These sessions expand on how to get the most out of the coaching moment and how to develop and use each of the four key skills.

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Coaching skills
for line managers

This two-day workshop will help you to take your coaching skills to the next level, making you an even more effective manager.

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Dealing with
change

This workshop is an opportunity to understand how we’re all affected by change in different ways and responses to it.

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Emotional
intelligence

This session will help you explore what it means for you and how to use EI to make your life easier, less stressful, more successful.

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Management
essentials

This workshop explores ideal manager behaviours, helping you get the most out of your team by giving clear direction.

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Stress and
resilience

This workshop will help you understand your stress and pressure points and develop your resilience.

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Sales and business
development

We offer a range of very engaging, very practical sales training programmes, delivered by some outstanding sales trainers.

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From team member
to team leader

This programme is your opportunity to find out in advance what you might be letting yourself in for and whether it’s right for you.

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Can’t see what you’re looking for? Give us a call on 01582 463464 and put us to the test – we’re here to help!

The Customer Service Training Company