GREAT feedback

See what people say about our flagship programme:
  • A superb course that makes you rethink the way you deliver information and the way you ask questions to get the most information back.
  • Really makes you think about how your brain works and analyse everything.
  • Very interesting. It makes one think outside the box.
  • Just makes you think and makes you question your personal experience and personal behaviour.
  • Very good.
  • Great!
  • Refreshing and reinforcing relevant and essential skills to be brought more to the fore.
  • It helps to understand the customers more.
  • This course regenerates your mind to remember the importance of customer service.
  • Really informative.
  • Good course.
  • Opens your eyes.
  • It was very interesting and informative. It has made me reflect on my body language and how I come across.
  • Just what we needed.
  • I learnt how to react correctly to be able to help the customer and grow a more positive relationship.
  • A workshop that gives a very good understanding of how to deal successfully with customers and provide excellent service.
  • Great training course!
  • The course helps you to understand how communicating better with your customers helps relationships and the business.
  • Very useful.
  • Easy to understand and insightful.
  • Great course for anyone regardless of whether you’re client-facing or not. Good pace to the day.
  • It gave me some new ideas.
  • Thought-provoking even if you think you’re really good at what you do.
  • Great interaction with the trainer and colleagues. Learning very interesting and important tips about customer service.
  • Great trainer, great content.
  • Better than any other customer service training I’ve had.
  • Light, positive, makes you reflect.
  • This was a fantastic experienceand has showed me many different ways of showing great customer service.
  • Really useful training, Covered things that we would never have thought of.
  • Good skills to learn and implement into work life.
  • Great workshop. Whole team engaged and positive feedback given already!
  • Very good and full of content.
  • Fun!
  • Fun and educational.
  • It is an engaging course that keeps you interested throughout.
  • Very informative. Scott is a great at explaining the course contents and provides a positive energy when doing so, which fits perfectly in line with the idea of the course. Highly recommended.
  • Great reminders on how great customer service should work!
  • It’s a great opportunity to refresh and pick up techniques that we expect as customers but don’t always show.
  • Very informative, great tools and techniques given. Relaxed and informative.
  • I would highly recommend the course for all employees to improve on customer service.
  • Very informative. Makes you think about your actions instead of doing them automatically.
  • Great informative course for a beginner and a great refresher for others.
  • A good way to refresh or overview customer service techniques and style.
  • Good refresher on key points of customer service.
And see what they say about the trainers:
  • He was fantastic, every point I understood and he was a great teacher!
  • Really liked Scott, great bloke. Interesting, not boring, had enough breaks, learnt a lot, he had some great real life experience to use as examples too.
  • Knowledgeable in her profession.
  • Very friendly and confident. Makes you feel comfortable.
  • Scott is a very personable presenter that makes learning enjoyable.
  • Very good and attentive.
  • Absolutely fantastic!! Managed to have everyone engaged and focused. Firm but approachable, can work the room.
  • She is an excellent trainer.
  • Makes the course fun, interesting very informative.
  • Funny – understanding, knowledgeable.
  • Very good job done.
  • Fast-paced delivery, very knowledgeable and experienced. Thank you.
  • Super.
  • Very passionate and interesting person.
  • Personable and very friendly.
  • Very knowledgeable and engaging.
  • Excellent.
  • Enthusiastic, knowledgeable, encouraging, fun, a good teacher.
  • Extremely entertaining and funny.
  • Professional – extremely knowledgeable and approachable.
  • Knowledgeable, helpful, enthusiastic.
  • Friendly, well-spoken and easy to understand.
  • Enthusiastic, knowledgeable, encouraging, fun, a good teacher.
  • Very good.
  • Excellent! Really impressive.
  • Good communicator.
  • Extremely entertaining and funny.
  • Knowledgeable, helpful, enthusiastic.
  • Good communicator.
  • Brilliant and thorough.
  • Friendly, well-spoken and easy to understand.
  • Scott is very knowledgeable and engaging, and great at getting everyone involved.
  • Really friendly and engaging.
  • Great attitude, pleasant to work with. Thank you.
  • Top man!
  • Scott was excellent. Thorough, but listened to everyone and kept momentum up through the day.
  • Clear and factual.
  • Fun, interactive, engaged the team very well. Had a laugh with us all.
  • Great facilitator.
  • Lovely man.
  • Friendly and fun.
  • He was very interesting and kept you switched on.
  • Friendly, approachable, clear
  • LOVE HIM!
  • I am so glad the rest of the team enjoyed the session as much as I did. It felt that the whole team were joining in and engaged which was great. So once again, thank you, Scott, for your dedication and enthusiasm. You’ve given us the tools and knowledge to deliver exceptional customer service, and we’re excited to put them into action. We’re grateful for the opportunity to learn from you, and we’re confident that what we’ve learned will make a real difference for our customers and our company.

Do you want to see feedback like this from your programme? Give us a call on 01582 463464 to talk through what we can do for you. We’re here to help!