t. +44 (0)1582 463464
e. contact@tcstc.co.uk
Got a question - How can we help?
t. 01582 463464
e. contact@tcstc.co.uk
Got a question - How can we help?
searchCreated with Sketch Beta.

  • WELCOME TO THE CUSTOMER SERVICE TRAINING COMPANY

    We specialise in the design and delivery of customer service training courses

How can we help?

We offer a wide range of engaging customer service training and development solutions.

GREAT Customer
Service programme

Our ‘flagship’ programme takes an emotionally intelligent approach to customer service.

Explore

GREAT Customer
Service on-demand
programme

Our GREAT customer service eLearn is an eight-module programme.

Explore

GREAT shorter
sessions

These sessions can all be delivered either as half-day workshops or as 90-minute virtual sessions.

Explore

Specialist customer
service programmes

These programmes can be delivered ‘off-the-shelf’ or as a starting point for a conversation.

Explore
GREAT Phone Calls: How to have great customer conversations on the telephone
Helping People Buy: A Modern Approach to Ethical, Effective Sales
The Human Touch: Why It Still Matters in a Digital World

Latest News

GREAT Phone Calls: How to have great customer conversations on the telephone

Customer Service Training Solutions. Here are three strategies to help you to have a great customer conversation on the telephone.

Latest News

Helping People Buy: A Modern Approach to Ethical, Effective Sales

Customer Service Team Solutions. This isn’t your average sales training.

Latest News

The Human Touch: Why It Still Matters in a Digital World

Customer Service Training Solutions. In a world increasingly driven by technology, the human touch is not just relevant—it is indispensable.

Get in touch

Give us a call now at 01582 463 464, or use the contact form below.
Please enable JavaScript in your browser to complete this form.

How to find us

The Customer Service Training Company

22 South Burgundy House
The Foresters, High Street
Harpenden, AL5 2FB

e. contact@tcstc.co.uk

t. +44 (0)1582 463 464

© 2025 TIHTC Ltd (t/a The Customer Service Training Company). All rights reserved

Training Areas

Our Clients

//

Navigation

Training Areas...

Leadership & management development

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt

View courses

Management & personal effectiveness

In voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat.

View courses

Customer Service Training

Minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo.

View courses

Boardroom effectiveness

cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

View courses

Maximum Coaching

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque.

View courses

Specialist Subjects

quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo.

View courses
Ask us a question...

How can we help?

Got a question for us? We’d love to hear from you! Dial 01582 463464 or use the form below.

Please enable JavaScript in your browser to complete this form.

Don't miss our latest updates & offers

Get the latest news, updates and special offers delivered straight to your inbox when you join our mailing list…

Please enable JavaScript in your browser to complete this form.
Name
How can we help?

Want to know more about our training areas?

Simply submit your question(s) below for a response within 24hrs…

Please enable JavaScript in your browser to complete this form.
"We have found Maximum Performance to be reliable, professional and hard-working. As a direct result, we have doubled the amount of work we do with the company. I have no hesitation in recommending Maximum Performance for training development and delivery".
CRCAOperations Director
As Maximum Performance’s interventions were based on the agreed business drivers, we have seen real evidence that the training has helped individuals move the organisation forward.
AdeccoOperations Director
As Maximum Performance’s interventions were based on the agreed business drivers, we have seen real evidence that the training has helped individuals move the organisation forward.
AdeccoOperations Director