How can we help?
We offer a wide range of engaging customer service training and development solutions.
GREAT Customer
Service programme
Our ‘flagship’ programme takes an emotionally intelligent approach to customer service.
GREAT Customer
Service on-demand
programme
Our GREAT customer service eLearn is an eight-module programme.
GREAT shorter
sessions
These sessions can all be delivered either as half-day workshops or as 90-minute virtual sessions.
Specialist customer
service programmes
These programmes can be delivered ‘off-the-shelf’ or as a starting point for a conversation.



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GREAT Phone Calls: How to have great customer conversations on the telephone
Customer Service Training Solutions. Here are three strategies to help you to have a great customer conversation on the telephone.
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Helping People Buy: A Modern Approach to Ethical, Effective Sales
Customer Service Team Solutions. This isn’t your average sales training.
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The Human Touch: Why It Still Matters in a Digital World
Customer Service Training Solutions. In a world increasingly driven by technology, the human touch is not just relevant—it is indispensable.