t. +44 (0)1582 463464
e. contact@tcstc.co.uk
Got a question - How can we help?
t. 01582 463464
e. contact@tcstc.co.uk
Got a question - How can we help?
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  • WELCOME TO THE CUSTOMER SERVICE TRAINING COMPANY

    We specialise in the design and delivery of customer service training courses

How can we help?

We offer a wide range of engaging customer service training and development solutions.

GREAT Customer
Service programme

Our ‘flagship’ programme takes an emotionally intelligent approach to customer service.

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GREAT Customer
Service on-demand
programme

Our GREAT customer service eLearn is an eight-module programme.

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GREAT shorter
sessions

These sessions can all be delivered either as half-day workshops or as 90-minute virtual sessions.

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Specialist customer
service programmes

These programmes can be delivered ‘off-the-shelf’ or as a starting point for a conversation.

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Helping People Buy: A Modern Approach to Ethical, Effective Sales
The Human Touch: Why It Still Matters in a Digital World
When is the best time to invest in customer service?

Latest News

Helping People Buy: A Modern Approach to Ethical, Effective Sales

Customer Service Team Solutions. This isn’t your average sales training.

Latest News

The Human Touch: Why It Still Matters in a Digital World

Customer Service Training Solutions. In a world increasingly driven by technology, the human touch is not just relevant—it is indispensable.

Latest News

When is the best time to invest in customer service?

Customer Service Training Solutions. The goal is to provide customer service that is not only efficient but also feels personal.

Get in touch

Give us a call now at 01582 463 464, or use the contact form below.
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How to find us

The Customer Service Training Company

22 South Burgundy House
The Foresters, High Street
Harpenden, AL5 2FB

e. contact@tcstc.co.uk

t. +44 (0)1582 463 464

© 2025 TIHTC Ltd (t/a The Customer Service Training Company). All rights reserved

Training Areas

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Leadership & management development

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Management & personal effectiveness

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Customer Service Training

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Boardroom effectiveness

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"We have found Maximum Performance to be reliable, professional and hard-working. As a direct result, we have doubled the amount of work we do with the company. I have no hesitation in recommending Maximum Performance for training development and delivery".
CRCAOperations Director
As Maximum Performance’s interventions were based on the agreed business drivers, we have seen real evidence that the training has helped individuals move the organisation forward.
AdeccoOperations Director
As Maximum Performance’s interventions were based on the agreed business drivers, we have seen real evidence that the training has helped individuals move the organisation forward.
AdeccoOperations Director