t. +44 (0)1582 463464
e. contact@tcstc.co.uk
Got a question - How can we help?
t. 01582 463464
e. contact@tcstc.co.uk
Got a question - How can we help?
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  • WELCOME TO THE CUSTOMER SERVICE TRAINING COMPANY

    We specialise in the design and delivery of customer service training courses

How can we help?

We deliver engaging Customer Service Training Programmes and practical Customer Service Courses that help teams build skills, confidence, and customer connections. Available in-person or virtually, our training equips people at every level to communicate clearly, raise service standards, and create experiences that inspire loyalty.

GREAT Customer
Service programme

Our ‘flagship’ programme takes an emotionally intelligent approach to customer service.

Customer Service Training

GREAT Customer
Service on-demand
programme

Our GREAT customer service eLearn is an eight-module programme.

On-Demand Programme

GREAT shorter
sessions

These sessions can all be delivered either as half-day workshops or as 90-minute virtual sessions.

Explore

Specialist customer
service programmes

These programmes can be delivered ‘off-the-shelf’ or as a starting point for a conversation.

Specialist Programmes
Hybrid Working and the New Service Challenge
How to Handle Difficult Customers Without Draining Your Team
A Leadership Journey for Those Already Making a Difference

Latest News

Hybrid Working and the New Service Challenge

Like it or not; hybrid working has fundamentally reshaped how organisations operate.

Latest News

How to Handle Difficult Customers Without Draining Your Team

The challenge for organisations is not simply how to manage difficult customers, but how to do so in a way that supports and sustains the people handling those conversations every day.

Latest News

A Leadership Journey for Those Already Making a Difference

You’ve done management development before. You understand the frameworks. You know the theory. You’ve led teams. Now you’re managing managers, and you’re ready for something deeper…

Get in touch

Give us a call now at 01582 463 464, or use the contact form below.
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How to find us

The Customer Service Training Company

22 South Burgundy House
The Foresters, High Street
Harpenden, AL5 2FB

e. contact@tcstc.co.uk

t. +44 (0)1582 463 464

© 2026 TIHTC Ltd (t/a The Customer Service Training Company). All rights reserved

Training Areas

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Customer Service Training

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Boardroom effectiveness

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Maximum Coaching

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"We have found Maximum Performance to be reliable, professional and hard-working. As a direct result, we have doubled the amount of work we do with the company. I have no hesitation in recommending Maximum Performance for training development and delivery".
CRCAOperations Director
As Maximum Performance’s interventions were based on the agreed business drivers, we have seen real evidence that the training has helped individuals move the organisation forward.
AdeccoOperations Director
As Maximum Performance’s interventions were based on the agreed business drivers, we have seen real evidence that the training has helped individuals move the organisation forward.
AdeccoOperations Director