How can we help?
We offer a wide range of engaging training and development solutions.
GREAT Customer
Service programme
Our ‘flagship’ programme takes an emotionally intelligent approach to customer service.
GREAT Customer
Service on-demand
programme
Our GREAT customer service eLearn is an eight-module programme.
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GREAT shorter
sessions
These sessions can all be delivered either as half-day workshops or as 90-minute virtual sessions.
Specialist customer
service programmes
These programmes can be delivered ‘off-the-shelf’ or as a starting point for a conversation.
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Latest News
Delivering difficult messages to customers
Delivering difficult messages is not fun; once the conversation is over, there’s often a definite sense of relief.
Latest News
Being more emotionally intelligent at work
Emotional intelligence is not a trait you’re born with or not, it can be learned and developed. But how?