Welcome to The Customer Service Training Company

GREAT customer service

We present our ‘flagship’ programme. It takes an emotionally intelligent approach to customer service.

It gives a structure for an emotionally connected, loyalty-inspiring, trust-building customer interaction. It will help your team deliver even better customer service.

A one- or half-day programme, available face-to-face or virtually.

Choose a local trainer or one with experience of your specific sector.

A great programme, delivered by great trainers, delivering great results!

Related programmes

If our flagship programme isn’t quite what you’re after, perhaps one of our related workshops would be more appropriate.

Bespoke options

Looking for something a bit different? A specialist session? A motivational keynote? We have many years’ experience designing bespoke programmes, so just give us a call on 01852 463464 to talk it through.

Meet the trainers

We have a team of outstanding customer service trainers throughout the UK and Globally.  Between them they have experience of virtually every conceivable sector and type of organisation.

Feedback

‘The course was very informative, engaging and provided tools on how to enhance communication skills and avoid negative habits in interpersonal communication.’
‘This course provided a good insight to the things within customer service that you wouldn’t even generally think about.  The course was very informative, giving lots of tips and strategies for dealing with customers.’
‘Insightful and engaging workshop that makes you reconsider your own attitude both as a customer and employee and equips you with the necessary tools to change it.’
‘Made me think seriously about different ways, positive ways and alternative ways of communicating myself.  To remember that it is not always as obvious as it seems.’
‘It has made me look at what I do for the business and realise that I am an important person to the company.’
‘Makes you stop and consider your actions and possible outcomes from your responses and attitude. It has made me aware of the need to listen.’

‘I am so glad the rest of the team enjoyed the session as much as I did. It felt that the whole team were joining in and engaged which was great. So once again, thank you, Scott, for your dedication and enthusiasm. You’ve given us the tools and knowledge to deliver exceptional customer service, and we’re excited to put them into action. We’re grateful for the opportunity to learn from you, and we’re confident that what we’ve learned will make a real difference for our customers and our company.’