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Beverley Dean 2023 b+w

Overview

An experienced and dedicated actress, roleplayer, facilitator and trainer in communication skills, Beverley brings her expertise to the delivery of the ‘GREAT Customer Service’ suite of programmes.

‘The single biggest problem in communication is the illusion that it has taken place’.

Drawing inspiration and developing her approach from this well known quote by George Bernard Shaw, Beverley aims to hone in on you as an individual – your personal attributes, knowledge, skills and experience – seeking to help you achieve the best of yourself in your work (and play), for the benefit of you, your colleagues and your clients.

What makes you do the job you do? What is your purpose? Do you feel valued? What do you find challenging? What inspires you? What are your aspirations?

These, and a whole host of other questions relevant to you, are integral to equipping you with the focus and skills you can draw upon to go forward.

As an actress in theatre, film and television, where getting to the heart of a character and realising their portrayal as truthful and believable is key, Beverley brings a creative dimension to her sessions.

Whilst we might think that our communication is effective, Beverley will introduce you to a different approach, adopting techniques and skills from a virtual toolbox designed to give you a head start and a better outcome for you and for those you communicate with.

Training sessions are designed flexibly so that they’re relevant and appropriate for a specific business/industry, and tailored to meet the requirements and needs of the client.

Having originally trained and developed skills with the authors of the Calgary-Cambridge Guide (Silverman, Draper) Beverley has worked extensively with this method in the medical sector, in preparing medical students, doctors and surgeons for exams, in group settings and one-to-one. She subsequently diversified into the veterinary industry, working with vet practices and veterinary students, including supporting and advising the Cambridge Vet School on the development of its examination structure  for communication skills.  Beverley’s interest in the veterinary world, led her to become involved with StreetVet, a charity supporting animals of the homeless.

In recent years Beverley has specialised in working with End of Life/Palliative Care professionals. This has led to work with the Ruth Strauss Foundation and the Anthony Nolan Trust.

Beverley is based in Cambridgeshire and works across the UK and internationally. Having lived in Belgium for a period, she is fluent in French.

Experience includes:

Acting experience includes:

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Training Areas...

Leadership & management development

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Management & personal effectiveness

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Customer Service Training

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Boardroom effectiveness

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Maximum Coaching

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Specialist Subjects

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