The age profile of those operating in customer service roles in the United Kingdom is between 18 and 40, yet the customer bases they serve can range from 16 (or less) to 80 (or more). And a customer’s age is just one of many differentiators that can affect their requirements and expectations. Having the dexterity to accommodate the different expectations, preferences, styles, needs and behaviours of the full range of customer types requires emotional intelligence. This programme starts participants on a programme of awareness of the impact of their own interpersonal interactions and their plans for development in dealing with the everyday situations they encounter with customers.
To check that this is the right programme for you, just give us a call on 01582 463464 and we’ll be happy to talk it through with you – we’re here to help!