In a customer facing role, resilience is key to success. When speaking with lots of customers every day, the chances are there will be a few ‘No’s’, or maybe complaints and challenges. Over time, resilience is eroded, diminishing positivity, performance and the service your people provide. Buoyancy is being able to stay afloat, enabling your people to give GREAT service, regardless of the outcome of the previous customer interaction.
This workshop will help your people to:
- Identify how their mindset impacts their own buoyancy
- Describe how to increase their own buoyancy and be ready to deliver GREAT service to every customer, every time
- Demonstrate increased levels of buoyancy using examples specific to their role
Anyone in a customer-facing role who has attended the GREAT customer service workshop.
A highly interactive and practical session, using real scenarios relevant to your people in their role. Your people will learn three key strategies that will help them to be more resilient and buoyant and have the opportunity to practise the strategies in the context of their everyday customer interactions.
Option 1 – Face-to-face
A half-day session for a group of up to 12. The session is approximately 3-hours and each participant will receive a printed take-away summarising the three strategies.
Option 2 – Virtual
A 90-minute session for a group of up to 12. The virtual option is just as interactive and each participant will receive a PDF take-away summarising the three strategies.
This is the overview for the half-day, face-to-face session. Timings are approximate and will flex depending on the needs of the group. Virtual delivery follows the same content and sequence but with different timings and excludes the additional practise section.
To check that this is the right programme for you, just give us a call on 01582 463464 and we’ll be happy to talk it through with you – we’re here to help!