t. +44 (0)1582 463464
e. contact@tcstc.co.uk
t. 01582 463463
e. info@tihtc.co.uk
  • GREAT empathy – How to challenge with empathy

GREAT empathy – How to challenge with empathy

There are times when your people will need to challenge their customer, not in a rude or disrespectful way, but in a way that helps the customer see a situation in a different light. This session will help your people to challenge with tact and with empathy, protecting the relationship with their customer.

How will it help?

Who should attend?

Anyone in a customer-facing role who has attended the GREAT customer service workshop.

What happens in it?

A highly interactive and practical session, using real scenarios relevant to your people in their role. Your people will learn three key strategies that will help them to challenge customers in an empathic and tactful way, and have the opportunity to practise the strategies in the context of their everyday customer interactions.

How’s it delivered?

Option 1 – Face-to-face. A half-day session for a group of up to 12.  

Option 2 – Virtual. A 90-minute session for a group of up to 12.

Session outline

This is the overview for the half-day, face-to-face session. Timings are approximate and will flex depending on the needs of the group. Virtual delivery follows the same content and sequence but with different timings and excludes the additional practise section.

1. Welcome to GREAT empathy (35 mins)

2. Three strategies (90 mins)

BREAK (10 mins)

3. Practise (F2F only – 30 minutes)

4. Action plan and close (15 mins)

Multiple delivery formats and options
users

Face-to-face delivery

monitor-code

Virtual delivery

fingerprint

Tailored solutions

Training Areas...

Leadership & management development

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt

Management & personal effectiveness

In voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat.

Customer Service Training

Minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo.

Boardroom effectiveness

cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Maximum Coaching

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque.

Specialist Subjects

quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo.

Ask us a question...

How can we help?

Got a question for us? We’d love to hear from you! Dial 01582 463464 or use the form below.

Please enable JavaScript in your browser to complete this form.

Don't miss our latest updates & offers

Get the latest news, updates and special offers delivered straight to your inbox when you join our mailing list…

Please enable JavaScript in your browser to complete this form.
Name
How can we help?

Want to know more about our training areas?

Simply submit your question(s) below for a response within 24hrs…

Please enable JavaScript in your browser to complete this form.