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  • Communicating with the bereaved

Communicating with the bereaved

From time to time, anyone dealing with customers will have challenging situations to deal with. It just goes with the territory. It’s inevitable.

Properly prepared, however, dealing with a challenging situation doesn’t have to be a stressful, difficult or negative experience. Competence, courtesy and confidence are ‘all’ it takes. Perhaps ‘all’ sounds like quite a lot? That’s where this workshop comes in.

Learning objectives

Who should attend?

The programme is suitable for anyone who comes into contact with bereaved families.

Format

This is a practical and engaging session which can be run as either a half- or a full-day session.

Special features

It makes use of a variety of learning methods including tutor input, paired activities and practise sessions.

Expert trainer

Miranda has more than twenty years’ experience as an independent learning and development consultant and trainer. Much of her work is focused on the public service and VCSE sectors.

Session outline

This is the overview for the half-day, face-to-face session. Timings are approximate and will flex depending on the needs of the group. Virtual delivery follows the same content and sequence but with different timings and excludes the additional practise section.

1. Understanding bereavement

2. Fundamentals

3. Communication style

4. Safeguarding and signposting

Multiple delivery formats and options
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Face-to-face delivery

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Virtual delivery

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Tailored solutions

Training Areas...

Leadership & management development

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Management & personal effectiveness

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Customer Service Training

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Boardroom effectiveness

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Maximum Coaching

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Specialist Subjects

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