t. +44 (0)1582 463464
e. contact@tcstc.co.uk
t. 01582 463464
e. contact@tcstc.co.uk

Helping people buy

Customers are looking for the whole buying experience to be easy and pleasurable. In an increasingly competitive marketplace with high expectations from customers, service excellence is essential.

Learning objectives

Who should attend?

This programme is highly relevant to all those on the customer service frontline, particularly in a telephone or online context where it is potentially so much harder to establish rapport with the customer (compared with face-to-face transactions, for example).

Format

A highly participative one-day workshop.

Special features

We make this workshop all about your business. We will develop a programme that is built around the way that you work and the challenges you encounter.

Expert trainer

Scott Rumsey is our lead trainer. His programmes get great feedback, as you can see from his profile here.

Session outline

1. What do customers want?

2. First contact

3. Developing rapport

4. Understanding what they want or need right now!

5. Show how you are going to help your customers

6. Helping the customer make a commitment

7. Action planning

Multiple delivery formats and options
users

Face-to-face delivery

monitor-code

Virtual delivery

fingerprint

Tailored solutions