Overview
Nick is a highly experienced trainer with a very successful track record. After three years in training management and thirteen years in training consultancy, Nick set up his own training company in 2007.
His delivery style is built upon his belief that learners learn best when given the opportunity to try new things out in a risk-free environment rather than be passive recipients of information. His numerous clients have included: the RAC, Southern Water, Eon, Bosch, Highways Agency, Portsmouth City Council, Wesleyan Assurance, Bobst Group, HSBC, Petrofac, Ford College, Maritime and Coastguard Agency, Carlsberg UK, Insolvency Service, IMI, Dunelm Mill, Royal Doulton, etc. His clients cover a range of sectors including manufacturing, food and drink, utilities, automobile, financial, local authority, retail and public sector.
Nick is based in Worcestershire and delivers customer service training across the UK.
Examples of work include:
- Customer service programme in Southern Water which helped them to enter the Times top ten contact centres for their industry
- Train the trainer programme which enabled managers from across Europe to deliver consistent customer service training
- Management development programme for Highways Agency focusing upon leading the ‘Customer First’ initiative across the organisation
Qualifications include:
- Diploma in Training and Development
- Certificate in Training and Development
- Assessor and verifier awards (D Units)
- Accredited to deliver Life Orientations Psychometric tool (LIFO)
- IiP Advisor award
- European Foundation of Quality Management (EFQM) Advisor award
- Member of the CIPD, Association for Coaching and the Institute of Leadership and Management
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