Overview
Alun is an engaging and dynamic trainer with sixteen years of customer service, sales and sales management experience, much of it in a telesales environment.
A professionally trained actor, he brings customer service and sales to life by using everyday analogies, role-playing skills, forum theatre and humour.
He has been delivering customer service and sales coaching very successfully on an independent basis for the last ten years, usually encompassing some highly skilled role-play sessions that result in evidential and forensic feedback for participants to better understand their impact on others.
He has delivered training both across the UK and internationally – in Belgium, Brazil, China, Czech Republic, France, Germany, Holland, India, Italy, Malaysia, Morocco, Pakistan, Switzerland, Thailand and the USA. Alun has also coached sales teams via Skype in San Francisco, Singapore and Sydney. His skills as a role-player have benefited clients in a range of industry sectors including automotive, banking, construction, property, publishing, pharmaceuticals, medical technology, insurance, telecoms, business services, and many others.
Alun is based in Welwyn Garden City, Hertfordshire.
Specialisms include:
- Customer service skills
- Dealing with challenging customers
- Value selling
- Telephone skills
- Presentation skills for sales professionals
- Sales role-playing
- Sales skills for selling products
He also delivers bite-sized sales training, amongst other topics, on:
- Elevator pitches
- Objection-handling
- Presentation skills for salespeople
