t. +44 (0)1582 463464
e. contact@tcstc.co.uk
t. 01582 463463
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  • Dramatic customer service!

Dramatic customer service!

Everyone who has ever worked in customer service will know that every customer is different and no two situations are ever exactly the same. Being able to adapt and flex your style to accommodate all of your customers is the key to achieving complete customer satisfaction.

Learning objectives

Who should attend?

Front-line customer service staff, whether they deal with internal or external customers, face-to-face or on the phone.

Format

The workshop combines a series of drama-based communication exercises, with powerful forum theatre technique and one-to-one skills practise sessions with every participant.

Special features

The course can be tailored, at no additional cost, according to organisational need and / or the skill level of the participants.

Session outline

This is the overview for the half-day, face-to-face session. Timings are approximate and will flex depending on the needs of the group. Virtual delivery follows the same content and sequence but with different timings and excludes the additional practise section.

1. The warm-up

2. What makes a great performance?

3. An award-winning show

4. Communicating with your audience

5. Dress rehearsal

6. The first night

7. The curtain call

Multiple delivery formats and options
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Face-to-face delivery

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Virtual delivery

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Tailored solutions

Training Areas...

Leadership & management development

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Management & personal effectiveness

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Customer Service Training

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Boardroom effectiveness

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Maximum Coaching

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Specialist Subjects

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