t. +44 (0)1582 463464
e. contact@tcstc.co.uk
t. 01582 463464
e. contact@tcstc.co.uk
  • Delivering difficult messages to customers

Delivering difficult messages to customers

Delivering difficult messages to customers can be challenging at the best of times, whether it’s external or internal customers or other stakeholders.

Learning objectives

Format

A very practical, interactive one-day session for a maximum group size of 12.

Special features

Also available as half-day workshop. Click here for the half-day version.

Expert trainer

Scott focuses on helping people to understand people. People make purchases, people sell to people. Even internet selling platforms are designed by people. People want to be happy when they make their purchase. Scott applies positive psychology techniques to his training and encourages participants to build on their core strengths and attributes.

Session outline

This is the overview for the half-day, face-to-face session. Timings are approximate and will flex depending on the needs of the group. Virtual delivery follows the same content and sequence but with different timings and excludes the additional practise section.

1. Identify situations / behaviour you find most challenging

2. Developing our emotional intelligence

3. Handling conflict situations

4. Developing personal resilience

5. Actions and next steps

Multiple delivery formats and options
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Face-to-face delivery

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Virtual delivery

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Tailored solutions

Training Areas...

Leadership & management development

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Management & personal effectiveness

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Customer Service Training

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Boardroom effectiveness

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Maximum Coaching

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Specialist Subjects

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