This is an intensive service and sales improvement training workshop. It is suitable for indirect sales or customer-service focused staff, ie, those staff who might not think of themselves as ‘sales people’ but who nonetheless have a key role in generating additional sales for the company.

Creating or generating new business and increased sales is becoming an increasingly important issue for many organisations.  However, it takes skill, careful preparation, and the creation of effective ‘models’ and methods. This programme helps you with this, in a very practical way. Training role-plays are run at regular intervals during the session (although case studies and examples can be used if you prefer).

You might want to use some metrics for evaluation purposes, with specific products or services identified as ‘up and cross’ selling opportunities. These metrics could include average order value, lines per order or percentage of orders with an extra sale created.