Many people view sales and customer service as different skills and different roles.
Whilst there are distinctions, simply ‘dialling up’ the core GREAT customer service skills can lead to a value-added, solution-focused conversation with the customer.
This session will help your customer service team to unlock sales opportunities in their interactions with customers.
Participants will be able to:
- Dial up curiosity – learning as much as they can about their customer and uncovering possible opportunities
- Truly own the customer’s service query, earning the right to transition to a value-add conversation
- Link back to the customer’s needs and confidently position a solution that is right for the customer
Anyone in a customer-facing role. It is recommended that those attending have mastered the core GREAT customer service skills and so are confident and ready to move to ‘sales through service’ interactions.
A highly interactive and practical session, using real scenarios that participants bring with them.
Delivered either as a face-to-face half-day session or as a 90-minute virtual session, as you prefer.
To check that this is the right programme for you, just give us a call on 01582 463464 and we’ll be happy to talk it through with you – we’re here to help!