Many people view sales and customer service as different skills and different roles. Whilst there are distinctions, simply dialling up the core GREAT customer service skills can lead to a value-add, solution-focused conversation with the customer. This session helps your customer service people to unlock sales opportunities in their interactions with customers.
This workshop will help your people to:
- Dial up curiosity – learning as much as they can about their customer and uncovering possible opportunities
- Truly own the customer’s service query, earning the right to transition to a value-add conversation
- Link back to the customer’s needs and confidently position a solution that is right for the customer
Anyone in a customer-facing role who has attended the GREAT customer service workshop.
A highly interactive and practical session, using real scenarios relevant to your people in their role. Your people will learn three key strategies that will help them to unlock sales and upsell opportunities through GREAT customer service.
Option 1 – Face-to-face
A half-day session for a group of up to 12. The session is approximately 3-hours and each participant will receive a printed take-away summarising the three strategies.
Option 2 – Virtual
A 90-minute session for a group of up to 12. The virtual option is just as interactive and each participant will receive a PDF take-away summarising the three strategies.
This is the overview for the half-day, face-to-face session. Timings are approximate and will flex depending on the needs of the group. Virtual delivery follows the same content and sequence but with different timings and excludes the additional practise section.
To check that this is the right programme for you, just give us a call on 01582 463464 and we’ll be happy to talk it through with you – we’re here to help!