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  • GREAT sales talk – How to unlock sales through service

GREAT sales talk – How to unlock sales through service

Many people view sales and customer service as different skills and different roles. Whilst there are distinctions, simply dialling up the core GREAT customer service skills can lead to a value-add, solution-focused conversation with the customer. This session helps your customer service people to unlock sales opportunities in their interactions with customers.

How will it help?

Who should attend?

Anyone in a customer-facing role who has attended the GREAT customer service workshop.

What happens in it?

A highly interactive and practical session, using real scenarios relevant to your people in their role. Your people will learn three key strategies that will help them to unlock sales and upsell opportunities through GREAT customer service.

How’s it delivered?

Option 1 – Face-to-face. A half-day session for a group of up to 12.

Option 2 – Virtual. A 90-minute session for a group of up to 12. 

Session outline

This is the overview for the half-day, face-to-face session. Timings are approximate and will flex depending on the needs of the group. Virtual delivery follows the same content and sequence but with different timings and excludes the additional practise section.

1. Welcome to GREAT sales talk (35 mins)

2. Three strategies (90 mins)

BREAK (15 mins)

3. Practise (F2F only – 60 minutes)

4. Action plan and close (15 mins)

Multiple delivery formats and options
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Face-to-face delivery

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Virtual delivery

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Tailored solutions

Training Areas...

Leadership & management development

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Management & personal effectiveness

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Customer Service Training

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Boardroom effectiveness

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Maximum Coaching

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Specialist Subjects

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