GREAT money talk – How to be confident discussing money with customers
They say that money talks, but we often don’t like to talk about money!
Money conversations with customers can feel uncomfortable, whether you are talking about price in a sale or compensation in a complaint.
This session will help make participants comfortable and confident having money conversations with customers.
Objectives
Participants will be able to:
- Demonstrate confidence in the value of their solution and why it is right for their customers
- Show customers that we are on their side, whilst also balancing the commercial needs of the organisation
- Have frank, honest and open discussions about money if the customer has concerns
Who should attend?
Anyone interacting with customers where there is a financial element to the conversation, for example, discussions about price, discounts, or complaints compensation.
Format
A highly interactive and practical session, using real scenarios that participants bring with them.
Delivered either as a face-to-face half-day session or as a 90-minute virtual session, as you prefer.
Workshop outline
1 Introduction
- What is value?
- Change your mindset
2 Explore and apply three strategies
- Know your customer – what does value mean?
- Getting the balance right
- A formula for confident and frank money conversations
3 Conclusion
- Review and reflect
- Action plan
- End on a high
To check that this is the right programme for you, just give us a call on 01582 463464 and we’ll be happy to talk it through with you – we’re here to help!