t. +44 (0)1582 463464
e. contact@tcstc.co.uk
t. 01582 463464
e. contact@tcstc.co.uk

GREAT hand-overs – How to seamlessly hand over your customer

Customers want service that is easy and effortless. But sometimes we have to hand our customers over to a different colleague or department; that’s often where the customer can fall through the cracks and trust is broken. GREAT handovers mean that you hand your customer over in a seamless way, maintaining a trust-building experience.

How will it help?

Who should attend?

Anyone in a customer-facing role who has attended the GREAT customer service workshop.

What happens in it?

A highly interactive and practical session, using real scenarios relevant to your people in their role. Your people will learn three key strategies that will help them to seamlessly hand over their customers to a colleague.

How’s it delivered?

Option 1 – Face-to-face. A half-day session for a group of up to 12. 

Option 2 – Virtual. A 90-minute session for a group of up to 12.

Session outline

This is the overview for the half-day, face-to-face session. Timings are approximate and will flex depending on the needs of the group. Virtual delivery follows the same content and sequence but with different timings and excludes the additional practise section.

1. Welcome to GREAT hand-overs (40 mins)

2. Three strategies (90 mins)

BREAK (15 mins)

3. Practise (F2F only – 60 minutes)

4. Action plan and close (15 mins)

Multiple delivery formats and options
users

Face-to-face delivery

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Virtual delivery

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Tailored solutions