Everyone who has ever worked in customer service will know that every customer is different and no two situations are ever exactly the same. Being able to adapt and flex your style to accommodate all of your customers is the key to achieving complete customer satisfaction.
‘Dramatic Customer Service!’ offers your staff the opportunity to discover the theory behind excellent customer service and then put the learning into practice with professional actors providing accurate realistic examples of challenging customer situations.
Every session is tailored to the needs of your organisation, with participants gaining valuable insight and feedback from those around them. This is a highly practical, skills-based day, injected with humour and fun throughout the day.
To check that this is the right programme for you, just give us a call on 01582 463464 and we’ll be happy to talk it through with you – we’re here to help!