GREAT shorter sessions | thecustomerservicetrainingcompany.co.uk

t. +44 (0)1582 463464

e. contact@tcstc.co.uk

Got a question - How can we help?

t. 01582 463464

e. contact@tcstc.co.uk

Got a question - How can we help?

The Customer Service Training Company

GREAT shorter sessions

These GREAT customer service courses can all be delivered either as half-day workshops (face-to-face) or as 90-minute virtual sessions.

GREAT customer service shorter sessions

‘GREAT skills’ is an optional follow-up to ‘GREAT customer service’.

The others are all stand-alone modules.

GREAT complaints – How to resolve a complaint

GREAT complaints – How to resolve a complaint

GREAT diplomacy – How to reduce the heat in a challenging conversation

GREAT diplomacy – How to reduce the heat in a challenging conversation

GREAT empathy – How to challenge with empathy

GREAT empathy – How to challenge with empathy

GREAT hand-overs – How to seamlessly hand over your customer

GREAT hand-overs – How to seamlessly hand over your customer

GREAT money talk – How to be confident discussing money with customers

GREAT money talk – How to be confident discussing money with customers

GREAT phone calls – How to have GREAT customer conversations over the telephone

GREAT phone calls – How to have GREAT customer conversations over the telephone

GREAT resilience – How to be buoyant in customer service

GREAT resilience – How to be buoyant in customer service

GREAT sales talk – How to unlock sales through service

GREAT sales talk – How to unlock sales through service

GREAT skills – The GREAT customer service ‘masterclass’

GREAT skills – The GREAT customer service ‘masterclass’

GREAT writing – How to write engaging customer communications

GREAT writing – How to write engaging customer communications

Face-to-face delivery

Virtual delivery

Tailored solutions