t. +44 (0)1582 463464
e. contact@tcstc.co.uk
Got a question - How can we help?
t. 01582 463464
e. contact@tcstc.co.uk
Got a question - How can we help?
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  • The Customer Service Training Company

    GREAT shorter sessions

    These GREAT customer service courses can all be delivered either as half-day workshops (face-to-face) or as 90-minute virtual sessions.

GREAT customer service shorter sessions

‘GREAT skills’ is an optional follow-up to ‘GREAT customer service’.

The others are all stand-alone modules.

The courses
GREAT complaints – How to resolve a complaint

GREAT complaints – How to resolve a complaint

GREAT diplomacy – How to reduce the heat in a challenging conversation

GREAT diplomacy – How to reduce the heat in a challenging conversation

GREAT empathy – How to challenge with empathy

GREAT empathy – How to challenge with empathy

GREAT hand-overs – How to seamlessly hand over your customer

GREAT hand-overs – How to seamlessly hand over your customer

GREAT money talk – How to be confident discussing money with customers

GREAT money talk – How to be confident discussing money with customers

GREAT phone calls – How to have GREAT customer conversations over the telephone

GREAT phone calls – How to have GREAT customer conversations over the telephone

GREAT resilience – How to be buoyant in customer service

GREAT resilience – How to be buoyant in customer service

GREAT sales talk – How to unlock sales through service

GREAT sales talk – How to unlock sales through service

GREAT skills – The GREAT customer service ‘masterclass’

GREAT skills – The GREAT customer service ‘masterclass’

GREAT writing – How to write engaging customer communications

GREAT writing – How to write engaging customer communications

Multiple delivery formats and options
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Face-to-face delivery

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Virtual delivery

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Tailored solutions

Get in touch

Give us a call now at 01582 463 464, or use the contact form below.
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How to find us

The Customer Service Training Company

22 South Burgundy House
The Foresters, High Street
Harpenden, AL5 2FB

e. contact@tcstc.co.uk

t. +44 (0)1582 463 464

© 2025 TIHTC Ltd (t/a The Customer Service Training Company). All rights reserved

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"We have found Maximum Performance to be reliable, professional and hard-working. As a direct result, we have doubled the amount of work we do with the company. I have no hesitation in recommending Maximum Performance for training development and delivery".
CRCAOperations Director
As Maximum Performance’s interventions were based on the agreed business drivers, we have seen real evidence that the training has helped individuals move the organisation forward.
AdeccoOperations Director
As Maximum Performance’s interventions were based on the agreed business drivers, we have seen real evidence that the training has helped individuals move the organisation forward.
AdeccoOperations Director