GREAT clients and feedback

The Customer Service Training Company

GREAT clients
and feedback

We’ve been privileged to work with some great clients over the years, from all types and size of organisation, both UK and international.

See what people say about our flagship programme.

Clients

Abbey Orthodontics • Acushnet Golf • Affirmative Finance • Albion Languages • Allwag Promotions Ltd • Altro Group • Ambius • Aramco (Saudi Arabia) • ASB Law • Ascot Racecourse • Ashorne Hill Management College • ASOS • Aylesbury College • Baker McKenzie • Bedford High School • Belvoir Property Management • Blevins Franks • Bournemouth Borough Council • Bournemouth University • Brachers Solicitors • Brighton Hove & Sussex Sixth Form College • British Board of Agrément • British Film Institute • British Standards Institution • Brockwell Forestry • Brownhills Motorhomes • Buckinghamshire County Council • Buckinghamshire Highways • Bucks New University • Building Research Establishment • Buy-a-gift.com • Cambrian Containers • Capel Manor College • Caravan and Motorhome Club • Carmel College • Central Bedfordshire Council • Central Pharma • Chequers Hotel • Cibes Lifts UK • Clear AV • Clever Digit Media • Cool Logistics • Costain • Coventry University • Curtiss-Wright • Custodian Data Centres • D B Schenker • Dacorum Borough Council • Dataplan Payroll Ltd • De Lage Landen • Decoglaze • Dolan Accountancy • DW Support Services • Eisai • Elstree Golf Club • Energy Services/Lucy Electric • Feelunique • FI Real Estate Management • Forecourt Eye • Fortius Clinic • Gardiner & Theobald • Geodis • Gibbs & Dandy • Glory Global Solutions • GoNative • Google • Grantham Bowl • Halfords Autocentres • Harrow Council • Haya Water (Oman) • Henderson Group • Herman Miller • Hicks Accountants • HM Treasury • Hochiki Europe (UK) Limited • Homesaver • Housing Solutions • Huntleigh Diagnostics • iHub • IIJ Europe • IISS • Intellident • ITS • Jacksons Bakery • Japanese Knotweed Ltd • Johnson Matthey • JSA Accountancy • Kentish Town Community Centre • Kingston University • Lancashire County Council • Lanmark • LANTRA • Liverpool Community Health NHS Trust • London Borough of Croydon • London • London Executive Offices • Loreburn Housing Association • London School of Science & Technology • Mansell plc • Methodist Church • Migrant Help • Morley’s of Bicester • Morrison Utilities • Mott Macdonald • My Family Care • Network Resources • NFC Food Services • North Herts Homes • North Warwickshire & Hinckley College • Northayrshire Council • Northampton Borough Council • Northwood College for Girls • Nuffield Hospitals • Open Corporates • Open University • Opentext (UK and Germany) • Orchard Hill College • Oxford City Council • Partick Housing Association • Peak District National Park Authority • Peter Brett LLP • Pims • Ping • PJ’s fish ‘n’ chips • Policy Research Unit • Port of Dover • Portland Place School • Qsoft • RAF Brize Norton • RDash NHS Foundation Trust • Red Funnel Ferries • Redditch & Bromsgrove Councils • Regal Fish Supplies • Riso (UK) Ltd • Round Hill Capital • Roundhouse • Royal Botanic Gardens Kew • Royal British Legion • Rubery Owen • Seico • Sensornet • Shanly Homes • Sierra Nevada Corporation Mission Systems UK • Simply London • SJD Accountancy • SkinCare • Skinners Academy • Sky Insurance • Smiffy’s • sofa.com • Southcott Homes • SRK Consulting • St Mary Magdalene Academy • St Modwen Homes • Stevenage Leisure • Stoke Sixth Form College • Stone Warehouse • Strutt & Parker • Sunderland College • SureGreen • Surrey & Borders NHS • Systech Illinois • Talbot Underwriting • TCS Taurus Customer Service Ltd • Teignmouth Community School • Telford College • Tewinbury Farm Hotel • The Chartered Banker Institute • The Fremantle Trust • The Wine Society • Think Accounting • Tibbetts Group • Tobermore • Together Housing • Toothbeary • UK Power Networks • Ultra Electronics • University of Essex • University of Portsmouth • University of Southampton • Urbanfront • Utilize • Vinum Wine • Viking Cruises • Virgin Money • Vision Express • Vitality TV • Watford Community Housing Trust • Warranty First • Wenta • West North West Housing • West Yorkshire Commissioning Support Service • Whirlpool • Whitbread • Wincanton • Zeiss

Feedback

A superb course that makes you rethink the way you deliver information and the way you ask questions to get the most information back.
Really makes you think about how your brain works and analyse everything.
Very interesting. It makes one think outside the box.
Just makes you think and makes you question your personal experience and personal behaviour.
Very good.
Great!
Refreshing and reinforcing relevant and essential skills to be brought more to the fore.
It helps to understand the customers more.
This course regenerates your mind to remember the importance of customer service.
Really informative.
Good course.
Opens your eyes.
It was very interesting and informative. It has made me reflect on my body language and how I come across.
Just what we needed.
I learnt how to react correctly to be able to help the customer and grow a more positive relationship.
A workshop that gives a very good understanding of how to deal successfully with customers and provide excellent service.
Great training course!
The course helps you to understand how communicating better with your customers helps relationships and the business.
Very useful.
Easy to understand and insightful.
Great course for anyone regardless of whether you’re client-facing or not. Good pace to the day.
It gave me some new ideas.
Thought-provoking even if you think you’re really good at what you do.
Great interaction with the trainer and colleagues. Learning very interesting and important tips about customer service.
Great trainer, great content.
Better than any other customer service training I’ve had.
Light, positive, makes you reflect.
This was a fantastic experienceand has showed me many different ways of showing great customer service.
Really useful training, Covered things that we would never have thought of.
Good skills to learn and implement into work life.
Great workshop. Whole team engaged and positive feedback given already!
Very good and full of content.
Fun!
Fun and educational.
It is an engaging course that keeps you interested throughout.
Very informative. Scott is a great at explaining the course contents and provides a positive energy when doing so, which fits perfectly in line with the idea of the course. Highly recommended.
Great reminders on how great customer service should work!
It’s a great opportunity to refresh and pick up techniques that we expect as customers but don’t always show.
Very informative, great tools and techniques given. Relaxed and informative.
I would highly recommend the course for all employees to improve on customer service.
Very informative. Makes you think about your actions instead of doing them automatically.
Great informative course for a beginner and a great refresher for others.
A good way to refresh or overview customer service techniques and style.
Good refresher on key points of customer service.

And see what they say about the trainers:

He was fantastic, every point I understood and he was a great teacher!
Really liked Scott, great bloke. Interesting, not boring, had enough breaks, learnt a lot, he had some great real life experience to use as examples too.
Knowledgeable in her profession.
Very friendly and confident. Makes you feel comfortable.
Scott is a very personable presenter that makes learning enjoyable.
Very good and attentive.
Absolutely fantastic!! Managed to have everyone engaged and focused. Firm but approachable, can work the room.
She is an excellent trainer.
Makes the course fun, interesting very informative.
Funny – understanding, knowledgeable.
Very good job done.
Fast-paced delivery, very knowledgeable and experienced. Thank you.
Super.
Very passionate and interesting person.
Personable and very friendly.
Very knowledgeable and engaging.
Excellent.
Enthusiastic, knowledgeable, encouraging, fun, a good teacher.
Extremely entertaining and funny.
Professional – extremely knowledgeable and approachable.
Knowledgeable, helpful, enthusiastic.
Friendly, well-spoken and easy to understand.
Enthusiastic, knowledgeable, encouraging, fun, a good teacher.
Very good.
Excellent! Really impressive.
Good communicator.
Extremely entertaining and funny.
Knowledgeable, helpful, enthusiastic.
Good communicator.
Brilliant and thorough.
Friendly, well-spoken and easy to understand.
Scott is very knowledgeable and engaging, and great at getting everyone involved.
Really friendly and engaging.
Great attitude, pleasant to work with. Thank you.
Top man!
Scott was excellent. Thorough, but listened to everyone and kept momentum up through the day.
Clear and factual.
Fun, interactive, engaged the team very well. Had a laugh with us all.
Great facilitator.
Lovely man.
Friendly and fun.
He was very interesting and kept you switched on.
Friendly, approachable, clear
LOVE HIM!
I am so glad the rest of the team enjoyed the session as much as I did. It felt that the whole team were joining in and engaged which was great. So once again, thank you, Scott, for your dedication and enthusiasm. You’ve given us the tools and knowledge to deliver exceptional customer service, and we’re excited to put them into action. We’re grateful for the opportunity to learn from you, and we’re confident that what we’ve learned will make a real difference for our customers and our company.