- thecustomerservicetrainingcompany.co.uk
- Maureen Sullivan
Overview
Maureen has worked as a trainer and consultant for over 20 years.
She has commercial experience in senior operational roles with leading household brands such as Cantrell & Cochrane & Irish Distillers where she developed extensive skills in Customer Service, Sales, Marketing, Managing teams, and large projects.
Her experience spans management development, community development, mentoring, across a range of sectors including tourism, food & education. Maureen is results-focussed and works to get the best outcomes to meet the client needs.
She also has experience in managing community networks in both Tourism and Food.
Maureen has worked with Failte Ireland on projects including creating and facilitating clusters of tourism providers in rural Ireland. She successfully set up a Food Network, building brands for each individual company as well as organising co-operative events such as Bloom, Ploughing Championships and Harvest
Maureen has worked with a wide range of businesses across Ireland. Her clients include Three.ie, Dublin Bus, Lidl, Abbvie, Castlecomer Discovery Park, Gate Theatre, Backstage theatre & centre for arts.
Her qualifications include:
- Honours degree in Business (BBS) from Trinity College
- Diploma in Coaching (NUI)
- Diploma in Training (NUI)
- Certificate in Training (IITPD)
- Diploma in Digital Marketing
- Accredited in Harrison Assessments psychometric tool
- Accredited in Insights Discovery psychometric tool
- Accredited in EQ (Emotional Intelligence) psychometric tool
Maureen’s programmes get great feedback, as the following comments from participants show:
- ‘Incredibly easy to work with and delivered exactly what we needed!
- ‘Noticeable improvement on patient service and ‘buy in’ across all departments’
- ‘What had felt like ‘selling’ now feels like helping the members and giving them options’
Maureen is based in Waterford, Ireland, and delivers customer service, sales and management & leadership training across Ireland.