Much of Rachel’s work at Kodak focused on supporting the customer service, call centre, and sales & marketing divisions. She played a key role in equipping frontline teams with the tools and confidence to provide outstanding customer experiences. By travelling to Kodak’s global offices to gather and implement best practices, Rachel earned a reputation as a perceptive and practical trainer who knows how to drive service excellence.

After ten successful years at Kodak, Rachel established her own learning and development consultancy. She has since worked with a wide range of sectors — from financial and professional services to manufacturing, education, IT, and government — helping client organisations boost service quality through better communication, collaboration, and performance.

Rachel’s training style is people-centred, practical, and impactful. She creates safe, inclusive environments where individuals feel at ease and open to learning. Whether working one-on-one or with teams, she tailors each session to the client’s specific goals and challenges, ensuring that the learning sticks and makes a difference. Participants consistently leave her sessions with greater confidence, sharper communication skills, and a deeper understanding of how their behaviours influence customer relationships and business outcomes.

Rachel firmly believes that strong service starts with strong people — and she’s dedicated her career to developing both.

Her qualifications include:

• Chartered Member of the CIPD
• Degree in sociology (with psychology)
• ICF trained coach
• Post-graduate Diploma from the Institute of Personnel and Development
• A qualified facilitator