Overview
Liz is an experienced trainer, coach and facilitator with over 15 years’ experience of meeting high standards and working with clients and learners around the world.
With line management experience in L&D roles across public, private and voluntary sectors in the UK and Australia, she is passionate about working with individuals, teams and organisations to think in a different way to improve personal effectiveness and productivity.
Building relationships and putting the customer first is at the heart of what Liz does. This stems from years of customer service roles working to high standards to ensure client needs are exceeded. Having held previous Partnership Manager roles she has experience of coordinating diverse stakeholders to collaborate to maximise opportunities for a range of customers.
Liz is all about Leadership – Innovation – Zen (Wellbeing).
Leadership
- Design, delivery and assessment of bespoke leadership and ILM Levels 3 and 5 leadership and management and coaching and mentoring programmes
- Individual and team coaching: executive, leadership, business and career, particularly in the in the financial, legal and SME sectors
- Psychometrics: Facet 5; Belbin Team Roles; Decision Radar; MTQ48 (Mental Toughness), Strengthscope® 360
Innovation
- Defining problems to create a mindset shift for effective decision making
- Global Master Trainer: OpenGenius Innovation and Mindmapping and Ayoa productivity app
- SeriousWork Trained Advanced Facilitator of LEGO® SERIOUS PLAY® Method and Materials
- Individual and team innovation and creative thinking coaching to embed a culture of innovation
Zen (Wellbeing)
- Relax Kids and Just Relax for Adults Coach, working with children and adults to reduce stress
- Individual and team wellbeing and resilience coaching
- Wellbeing workshops for children and adults. Introducing the science behind how our brains react to stress, with coping strategies to manage triggers and outcomes.
Liz is based in Cardiff and works across Wales and south-west England.
Customer service topics delivered include:
- Great customer service
- Understanding & anticipating needs
- Positive positioning
- Supporting challenging customers
- Stakeholder management
- Negotiating skills
- Assertiveness skills
- Collaboration skills
