In today’s fast-paced digital world, where customers expect instant results and seamless experiences, providing exceptional customer service has never been more crucial. Research shows that 70% of customers are likely to spend twice as much with businesses they feel emotionally connected to. This underscores the importance of cultivating trust and loyalty through every customer interaction.
Introducing the GREAT Customer Service On-Demand Programme by The Customer Service Training Company, in partnership with The Conversation Academy. This innovative training programme is designed to help your team master the art of emotionally intelligent customer service, creating meaningful connections that inspire loyalty and trust.
Why Customer Service Training Matters Now More Than Ever
The importance of customer service training can’t be overstated. Recent studies have highlighted that well-trained customer service teams can significantly impact customer satisfaction, retention, and overall business success. A study published by Forbes found that companies prioritising customer experience have 60% higher profits than their competitors. Investing in customer service training equips your team with the skills to handle diverse customer interactions effectively, ensuring that every touchpoint leaves a positive impression.
Moreover, emotional intelligence plays a pivotal role in customer service. Customers want to feel understood and valued, and emotionally intelligent interactions help foster this connection. Our GREAT Customer Service On-Demand Programme is built around this principle, guiding your team to not just meet but exceed customer expectations.
The Benefits of On-Demand Training
On-demand training has become a game-changer in professional development. Unlike traditional training methods, on-demand learning offers flexibility, allowing your team to access the training modules at their convenience. This means that learning can happen anytime, anywhere, without disrupting daily operations. Research supports the effectiveness of on-demand training. A report from LinkedIn Learning found that 74% of employees prefer to learn at their own pace. Additionally, businesses that provide on-demand training see a 25% improvement in business outcomes, according to the Association for Talent Development (ATD).
Our GREAT Customer Service On-Demand Programme leverages this flexibility. The course is divided into six bite-sized modules, each designed to be completed in under 15 minutes. This structure not only makes the training manageable but also allows for immediate application of the skills learned in their very next customer conversation, ensuring that your team can continuously improve and adapt.
What Your People Will Learn
The GREAT Customer Service On-Demand Programme is designed to be practical and easy to implement. Here’s a sneak peek at what your team will learn:
- Greet: Start every customer interaction with a warm and trustworthy greeting.
- Recognise Needs: Listen actively to understand your customer’s true needs.
- Empathise: Demonstrate genuine empathy by attuning to the customer’s behavioural cues.
- Act with Accountability: Take ownership of your customer’s issues and resolve them effectively.
- Thank: End each interaction on a positive note, leaving a lasting impression.
Each module includes a brief video introduction, a short learning segment, and practical application activities. This approach ensures that the learning sticks and translates directly into improved customer interactions.
Get the Most Out of Training
To maximise the benefits of the GREAT Customer Service On-Demand Programme, we recommend that the learning is phased, allowing your people to take their time with each module, apply what they’ve learned in real-world scenarios, and share their experiences with their team. This collaborative learning approach encourages reflection and growth, leading to continuous improvement in customer service delivery.
By choosing the GREAT Customer Service On-Demand Programme, you’re not just investing in training – you’re investing in a culture of excellence that will set your business apart.
Ready to take your customer service to the next level? Start your journey today! Give us a call on 01582 463464. We’re always here to help.
