GREAT customer service: the eLearn

An eight-module programme

Duration: 3 minutes

Key messages:

What’s included, what you’ll learn and how

1 x 3-minute video

Duration: 3 minutes

Key message:

Easy, trust-building service

1 x 3-minute video

Duration: 7 minutes

Key message:

The Trust Equation

  • 1 x 1-minute video
  • 1 x 5-minute Rise module
  • 1 x 1-minute read – a Try This download

Duration: 12 minutes

Key messages:

Curious questions, listen to understand

  • 1 x 1-minute video
  • 2 x 5-minute Rise modules
  • 1 x 1-minute read Try This download

Duration: 17 minutes

Key message:

Personality styles

  • 1 x 1-minute video
  • 1 x 10-minute online questionnaire
  • 1 x 5-minute Rise module
  • 1 x 1-minute read Try This download

Duration: 7 minutes

Key message:

Accountability

  • 1 x 1-minute video
  • 1 x 5-minute Rise module
  • 1 x 1-minute read Try This download

Duration: 12 minutes

Key messages:

Confirm next steps, memorable goodbye

  • 1 x 1-minute video
  • 2 x 5-minute Rise module
  • 1 x 1-minute read Try This download

Duration: 10 minutes

Key message:

Check your learning

1 x 10-minute quiz or consolidation activity to check knowledge and apply to interactions

Could unlock a certificate

Total programme learning time = 71 minutes plus ‘Try This’ activities completed in role

Call to action

Book your eLearn now!

To check that this is the right programme for you, just give us a call on 01582 463464 and we’ll be happy to talk it through with you – we’re here to help!