Welcome to The Customer Service Training Company

Okay, in all honesty, the above title is a bit clickbait-y. This article is not going to tell you how awful home working is. Nor how everyone...

There’s no doubting the impact of the coronavirus on our work and lifestyles and it’s far from over. COVID-19 has changed all our habits and that...

Now that sounds relevant to how you interacts with your customers. So relevant in fact that EQ might just be the foundation of excellent customer...

It’s the art of non-verbal speaking and we are all experts in the sense that we do it naturally and unconsciously, transmitting information...

If you’re in a call centre setup, or maybe some other kind of service or helpdesk scenario, then you know all too well the perils of the...

Aiming for excellent transactions with your customers, meeting their needs, providing value for money, creating loyal regular users… all common...

Anybody on the customer service ‘front line’ knows you need to be resilient. For every charming customer with a simple question or...

We’ve all had a lacklustre, by-the-numbers customer experience. The fake, plastic monotone, “Would you like fries with that? / Thank you for...

We’ve all heard somebody say, “I was too assertive.” Well, unfortunately for that somebody, there’s no such thing as too assertive. Assertiveness...

Admittedly, the title of this post is a little strange. However, in case there’s any doubt, it is not a recommendation! More of an...

Do you believe in love at first sight? How about customer service at first sight? No, I’m not exactly sure what that might mean either but that...

We’ve all heard (and maybe dreaded) the phrase from a disgruntled customer, “I want to speak to your manager.” But if you’re the manager in...